Company Name: Take a Chef

Brief Description of Key Offerings:

WHAT IS TAKE A CHEF

Since 2012, our team has been working relentlessly in order to create the only global solution in the market capable of providing private chef services all across the globe. We are present in over 100 countries and have a network of 40,000+ chefs worldwide. We are delighted to be part of your journey, and hope to create memorable experiences for your clients!

ACCESS TO YOUR PORTAL

On our Portal, you will find multiple chef services that are currently available in +150 destinations. You can access your Portal at ​https://partners.takeachef.com​. We can either create one single account where your agents will be able to manage all your clients and bookings in one single place, or create separate accounts for each agent at the company. Please note that the email notifications (ie: payment confirmation) will be sent to the email linked to each account.

HOW DOES THE PORTAL WORK

The Portal allows you to offer a comprehensive set of private chef services to your clients in +150 destinations. More specifically, it allows you to:

a) Send personalized offers (links) to your clients with a user-friendly interface.
b) Manage your ongoing bookings via your Dashboard.
c) Integrate the entire booking process in one single platform.
d) Collect key information from our chefs about your clients’ personal preferences.

You will find a FAQs section on the Portal with more detailed information and very short videos so you can get familiar with the tool.

WHAT WILL YOUR CLIENT SEE

Everytime you send a personalized offer to your clients, they will be able to review our menus and services available in each region where the property is located, and book the services online through Portal. Such offer will be personalized to the client’s name and group size, and should the client process any booking, your agent will be instantly notified.

NOT SO TECH-SAVVY CLIENTS

Should the client not be tech-savvy, or just prefers to not get involved during the booking process, the Portal allows the agent to take care of the whole booking process on behalf of the client. That way, you can use the tool on the most convenient way for your client and yourself; adapting to different scenarios.

ONLINE PAYMENT

Once the client has the menu or service selection, he/she can process the payment through the Portal. The Portal uses the payments platform ​Stripe​, which accepts all debit/credit cards and ensures data protection and confidentiality for your clients. Any payment fees are always absorbed by Take a Chef, so meaning the guests will never be required to pay any additional costs​.

TAILORED QUOTES

Should the client be looking for a tailored service, please do not hesitate to reach out to us at [email protected] and our team will prepare a tailored quote considering the specific request.

DIETARY REQUIREMENTS

Before the payment is processed, the client will be able to inform us about their food preferences and intolerances right at the check-out page. Our chef will make sure these dietary requirements are respected for every single meal, and will adapt the dishes to each guests’ likes and dislikes. Additionally, our concierge team will double check these aspects with you before the service begins.

WHAT HAPPENS AFTER THE PAYMENT IS PROCESSED

Once the reservation is made, Take a Chef will share with you an URL including the complete professional profile of the chef assigned to the reservation so you can share it with your client. This assignment process will take place within 24 hours. We will also confirm with you the chefs’ arrival time, and request you the address of the property, on-site concierge details and double check the client’s dietary requirements.

WHAT IS INCLUDED IN PRICE

Our chefs will take care of the service from start to finish. The chef will do the shopping and bring everything to the villa before the service starts. If any mise en place is required, our chef will take care of it beforehand. At the villa, the chef will cook the agreed menu and provide table service. Before wrapping up the service, the kitchen will be left spotless. When there are more than seven guests in a group, the chef will be accompanied by an assistant.

TAXES

All our prices already include the local VAT applicable to the fees paid to the chef and the groceries used on the service, as well as the Spanish VAT for Take a Chef’s commission.

ADDITIONAL SERVICES

If your guests require any additional services, such as wine pairing, bartending services, pre-stocking, welcome amenities and cooking classes, we’d be more than happy to organise it. Just send an email to [email protected] with the booking reference and we will coordinate the additional service.

KIDS (3 to 12 years old)

Each region has a menu specially designed for the little ones, available on the Portal. Alternatively, every adult menu is available for kids at a 50% discount. Infants -under 2 years old- will not incur any charge.

HOW TO COMMUNICATE WITH TAKE A CHEF

The Portal aims to be a comprehensive tool to book private chef services worldwide. However, our team is extremely flexible and has been trained to adapt to your natural workflow. So please feel free to send us your inquiries through whichever channel you find the most convenient.

24/7 SUPPORT

As soon as we decided to operate globally back in 2014, we knew that a 24/7 department would be absolutely essential. We are very proud of our Support Team who are available for you 24 hours a day, 7 days a week, 365 days a year. Our specialized agents will be available at any time to assist you and your clients with any inquiries you may have.

CLIENTS’ PERSONALIZATION TOOL

Every guest is unique- this is why we believe that personalization is an absolute must in our business. We combine your knowledge about your client with our chef’s detailed questionnaire after the service, keep this on file, and share it with the next chef providing a service to the same client. That way, we can continue to personalize our services. You can access this database at any time on your Portal.

INSURANCE

Every single Take a Chef service is covered by our global insurance policy signed with AXA International. This insurance covers any eventual liability caused during the service to the clients or the property, following the common terms and conditions applicable in the industry. For more information, please don’t hesitate to ask our Partnerships team.

PARTNER’S COMMISSION (10% to DL)

We will send you a monthly summary detailing all bookings processed through us each month. As soon as we receive the corresponding invoice, our accounting team will process the payment which may take up to 5 business days to be received on your bank account.

RECEIPTS/INVOICES

The Portal will provide you with a complete purchase summary for each booking- a URL that you may share with your client if required. Additionally, should the client require a formal invoice, please send us an email at [email protected]

CANCELLATION POLICY

When the guest requests to cancel a service that has been booked and paid for, the following rules apply:

  1. a)  Bookings cancelled up to 30 days before the service: the total booking amount will be refunded.
  2. b)  Bookings cancelled 7 and 30 days before the service: 50% of the total booking amount will berefunded.
  3. c)  Bookings cancelled less than 7 days before the service: No refund will be given.

The refund will be transferred using the same payment method that was used for the booking. Please note that refunds may take between 3 to 5 business days to process after the date of cancellation, depending on the recipient’s bank.

Below you can find our billing details.

TAKE A K2K, S.L. | CIF B86442670 | Address: C/Alcalá 199, 2D, 28028 Madrid

REFUND POLICY

At Take a Chef we take the satisfaction of our clients and partners very seriously. If you receive a complaint from your client regarding a chef service, please send us an email to [email protected] explaining the situation in as much detail as possible; we will review the comments from your guest and speak with our chef to gather their take on the situation. We will consider the level of dissatisfaction from your guest, the accountability of the chef, and any external circumstances. The final resolution will be communicated within 24 hours, and any applicable refunds will be submitted accordingly within the same time period.

KEY CONTACT
Beor Uriel Rosa
Key Account Manager
Spain: +34 910.782.044
Toll Free: +1 844.905.1243